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Direct Service (Patient-Care) Volunteer

General Purpose:
The direct service (patient-care) volunteer provides patient care and support services according to his/her experience and training and in compliance with organization policies and the volunteer careplan.

Essential Functions:

• Serves as an integral member of the hospice interdisciplinary group (IDG) amid various settings: home care; resp inpatient; and/or bereavement
• Participates in volunteer general orientation and additional training as appropriate to assigned duties
• Participates in volunteer educational in-services
• Serves the patient and family/caregiver under guidance of the Volunteer Coordinator and Registered
Nurse (RN)
• Serves as substitute family/caregiver in the patient's home setting performing activities that the
volunteer has been prepared for and has agreed to perform
• Provides input into the IDG plan of care as appropriate
• Maintains patient/family privacy and confidentiality
• Completes assignments as requested and assigned
• Documents volunteer services accurately and appropriately
• Maintains open communication and reports regularly to the Volunteer Coordinator or designee
• May have access to personal health information (PHI) necessary to fulfill the above duties and
responsibilities. Access to use and ability to disclose PHI is further defined by each

Possible Duties: 

• Patient companionship/support
• Patient caregiver companionship/support
• Respite relief for patient caregiver
• Light housekeeping
• Outside maintenance/chores
• Shopping/errands
• Laundry
• Meal preparation
• Bereavement telephone calls
• Bereavement companionship visits
• Bereavement support group assistance
• Funeral/viewing
• Bereavement memorial service assistance

Minimum Education & Experience Requirements: 

• Successful completion of the hospice's volunteer training and orientation program
• Previous volunteer experience may be helpful

Need Type: Volunteer
This Need is ongoing